BergenShaw International understands that the needs of every organization are unique and is committed to provide the exact combination of installation, training, and support services each organization requires.

Each Focus site license includes two days of on-site support for software installation, system administration training, and user training.  Focus has been designed to be easily integrated into a customer’s information technology infrastructure.  All that is required is read access to a directory of input files, write access to a directory for output files, and support for a Microsoft Outlook e-mail client.  However, for those customers with special requirements, BergenShaw offers custom programming and integration services.  Additional installation and training days and custom programming and integration services may be purchased at BergenShaw’s then current support services rate.

The first year of e-mail and telephone technical support for two customer designated Master Users and software updates are included in each Focus site license.  BergenShaw strives to respond to all support enquiries within 24 hours and to provide both product maintenance and user requested enhancements in each software update.  On going technical support and software updates, after the first year, are billed annually at 20% of the then current Focus site license fee.

All out of pocket travel and accommodation expenses incurred while delivering free or fee based services to a customer are the responsibility of that customer.